TERMS & CONDITIONS

 

1. Introduction

To ensure a smooth experience, please take a moment to read the guidelines below. By placing an order, you acknowledge and agree to these terms.
 

2. Orders & Payment

• Orders will be confirmed once full payment has been received.

• We accept payments through secure gateways listed at checkout.

• All orders are subject to availability and confirmation by our team.
   

3. Shipping & Delivery

• Orders are typically processed within 4–7 business days before dispatch.

• Delivery times vary by destination and are provided as an estimate only.

• Please ensure your shipping details are accurate to avoid delays.
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4. Returns & Exchanges

• GRINN pieces are handcrafted, making each one unique; for this reason, all sales are final.

In the rare case of damage during transit, please contact us within 48 hours of delivery so we can assist you promptly.

To help us resolve the issue efficiently, kindly include:

-Clear photos of the damaged item(s) and packaging

-Your order number

-A brief description of the issue

Please feel free to reach us at: info@elmtoli.com

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5. Product Care

• Each GRINN glass is mouth-blown and may include subtle variations in shape or tiny air bubbles — these are natural and reflect its handmade character.

• Avoid extreme temperature changes and hot liquids to prevent stress or breakage.
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6. Pricing & Taxes​​

• Prices are listed in USD.

• For international orders, duties, taxes, and import fees are the customer’s responsibility.

• Product prices and shipping fees may change from time to time without prior notice. Any updates reflect material costs, exchange rates, or carrier adjustments.Prices confirmed at checkout remain final for that order.
   

7. Intellectual Property

• All designs, images, and content remain the property of Elmtoli™ and MOOQUE Studio and may not be reproduced without permission.

• All designs, images, text, and product concepts featured on this website are the intellectual property of Elmtoli™ and MOOQUE Studio.

• This includes (but is not limited to) product designs, photography, copywriting, brand identity, and all visual or written content.

• Any reproduction, distribution, modification, or commercial use without explicit written permission is strictly prohibited.
  We reserve the right to take legal action in case of infringement.

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8. Limitation of Liability

• While every GRINN product is crafted with care, Elmtoli™ cannot be held responsible for indirect or incidental issues beyond the product itself.
   

9. Contact

For any questions or assistance,

please feel free to reach us at: info@elmtoli.com